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Home / Privacy Policy | ValvesTubesFittings

Privacy Policy

This Policy applies between you, the User of this Website and The Company, the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Data”

 means collectively all information that you submit to the company via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 2018;

“Cookie”

 means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;

“The Company”

 means Besseges (Valves, Tubes & Fittings) Limited of Jackson House, Turner Lane, Ashton under Lyne, OL6 8LP;

“UK and EU Cookie Law”

 means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

“User”

 means any third party that accesses the Website and is not employed by The Company and acting in the course of their employment;

“Website”

means the website that you are currently using (www.valvestubesfittings.com) and any sub-domains of this site (www.valvestubesfittings.com/checkout) unless expressly excluded by their own terms and conditions.

Scope of this Policy

This Policy applies only to the actions of The Company and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data Collection

Without limitation, any of the following Data may be collected by this Website from time to time:

  • Name;
  • Date of birth;
  • Gender;
  • Job title;
  • Profession;
  • Contact information such as email addresses and telephone numbers;
  • Demographic information such as postcode, preferences and interests;
  • Financial information such as credit/debit card numbers;
  • IP address (automatically collected);
  • Web browser type and version (automatically collected);
  • Operating system and version (automatically collected);
  • A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

Our Use of Data

Any personal Data you submit will be retained by The Company indefinitely.

Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998 Fore more details on security see Clause 11 below.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • Internal record keeping;
  • Improvement of our products/services;
  • Transmission by email of promotional materials that may be of interest to you;

Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.

Third-Party Websites and Services

The Company may, from time to time, employ the services of other parties for dealing with matters that may include but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Website.

Any Data used by such parties is used only to the extent required by them to perform the services that The Company requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

Links to Other Websites

This Website may, from time to time, provide links to other websites. The Company has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

The Company may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Company. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. You will not be given the choice to have your Data deleted or withheld from the new owner or controller.

Controlling Use of Your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

Use of Data for direct marketing purposes; and

Sharing Data with third parties.

Your Right To Withhold Data

You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.

Accessing Your Own Data

You have the right to ask for a copy of any of your personal Data held by The Company (where such data is held) on payment of a small fee which will not exceed £10.

Data Security

Data security is of great importance to The Company and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

Cookies

You can choose to enable or disable Cookies using the consent management tool on our website or directly in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Customer Satisfaction Calls

From time to time, we may contact you by telephone or email after a purchase to ask about your experience and gather feedback on our products or services. These calls are not for marketing purposes and are solely intended to help us improve our customer service.

We rely on our legitimate interests as the lawful basis for making these calls, as we believe it is important to understand our customers needs and expectations. We only call recent customers and ensure that the purpose of the call is clearly explained at the outset.

You are not required to take part, and you may ask us not to call you again at any time. If you object, we will update our records accordingly and respect your wishes.

User Behaviour Analytics

We use Microsoft Clarity to help us understand how visitors interact with our website. Clarity provides insights through features including heatmapping, session recording and polls which allow us to identify usability issues and improve the overall user experience on our website.

Clarity collects information such as:

  • Pages visited
  • User interactions
  • Clicks and scrolling behavior
  • Browser type and device information (E.g Chrome, Desktop)
  • Geographic Location (Country)
  • IP Address (Anonymised)

Microsoft Clarity does not collect personal data such as your name or email address, and all data is stored in an anonymised format. We do not use Clarity to track individual users across different websites. We process this data based on our legitimate interest in improving our website and services. You can opt out of this form tracking by revoking permission for statistics cookies. For more information on how Microsoft handles Clarity system data, please visit their privacy policy: https://clarity.microsoft.com/privacy

We have configured Clarity to ensure that no sensitive information, such as form input data or numerical values, is captured in session recordings. Additionally, any textual or numerical data on the following sections of our website are excluded from Clarity’s data collection to protect user privacy:

  • My Account Pages
  • Checkout Pages
  • User Forms (e.g., Contact Us Form)

Microsoft Clarity does not have any access to these areas:

  • Payment Pages

SMS & Email Marketing

Our website uses cookies to help keep track of your interactions on our website. This information is used in conjunction with your consent status and marketing list status to determine when to send marketing messages via email or SMS.

Changes to this Policy

The Company reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.