Quality is of paramount importance to us here at ValvesTubesFittings.com and our parent company Besseges (Valves, Tubes & Fittings) Limited which is why we’re fully committed to a quality management system that conforms to the BS EN ISO 9001:2015 standard and its requirements.
The quality management system helps us to ensure that each and every customer receives a high standard of service as well as high-quality products. We regularly evaluate our system and its processed as well as the needs of our industry and customers, from this we set quantifiable and realistic quality expectations.
Everybody here plays a part in ensuring the level of service we expect is delivered and has received internal training to ensure they have a proper understanding of the procedures set out in the quality management system as well as its relevance and direct contribution to the success of our business.
The performance at each stage of the system is monitored ensuring continual improvement of the system and its framework, this includes regular reviews as well as in-depth quality control audits. This enables us to identify any shortcoming in our systems, procedures or training so that relevant corrective actions may be implemented within a reasonable time-frame.
Quality reviews are carried out annually by company management in preparation for an annual management review meeting during which objectives for quality, safety as well as other areas such as health and environmental issues are set as appropriate. The management system is reviewed and changes implemented when required to ensure that our company goals are met.
If required for your records, you can download a copy of our current ISO 9001:2015 certificate.