By email or telephone, see our contact page for full details.
We're open 8:00am - 5:00pm, Monday - Friday (excluding bank holidays).
Our warehouses are based in Ashton-under-Lyne, Lancashire.
Our VAT number is 508268734.
Our company number is 2265990.
We don't have a shop or showroom as such, we do however operate a trade counter service at our warehouse in Ashton-under-Lyne.
We can help with that! Get in contact with our team.
Unfortunately not, to keep our prices low we don't have external sales reps available to web customers.
We certainly are, find out more on our quality management page.
Yes, for orders placed by email or telephone we'll send you a WorldPay card payment link by email.
No, they can differ. You'll find our cheapest prices online. You can order by phone but prices may be higher than those here on our website.
Please contact us directly (telephone is usually quickest) to request an amendment to your order. Once an order has been processed it cannot be changed.
Of course, there's a comments box at the checkout where you can add this.
Yes, we do.
Unfortunately not, you'll need to order online or by telephone and pay by credit/debit card.
Unfortunately not, as an online store we don't accept or reply to requests to complete supplier questionnaires.
If you can't find what you're looking for, or the item you need is out of stock you can contact our team.
Yes, where available you can request this using the comments box at the checkout.
These are codes generated by our internal system for customer special (one-off) items, these aren't part of our standard range so you'll not find these on our website.
Most of our datasheets are online, if not you can always contact us for more details.
In many cases, we can. Contact our team with your exact requirements to discuss this further.
Our prices change frequently, sometimes daily. The price you see on the day is the price you'll pay, we're unable to match previous prices.
We accept payment by credit and debit cards issued by Visa, MasterCard or JCB.
Yes, we have a minimum order value of £15.00 inc VAT.
For card payments, there's a limit of £5000.
At this time we're not able to accept American Express.
At this time we don't accept payments via PayPal.
At this time we're unable to accept mobile payments. This includes Apple Pay, Google Pay and Samsung Pay among others.
A VAT invoice will be emailed to you automatically when your order is shipped, or for collection orders, once your order is ready to collect.
Yes, we accept payment by FPS (Faster Payments Service) for amounts over £5000. Anything below this can be paid for by credit or debit card.
Unfortunately not, all orders must be paid for in advance. If you don't complete payment, your order doesn't complete and never comes through to us!
Generally, we UPS for standard boxes and Tuffnells for bulk items, if you're in our area we may use our delivery vehicles. We may also ship directly from the manufacturer.
Check your order history for a tracking number, if no tracking number is shown please contact us directly.
Some carriers will allow this, check the order tracking to see if this option is available. We cannot redirect a shipment on your behalf.
POD's can usually be obtained directly via the couriers delivery tracking page, if not please contact us directly.
Yes, just select "Collection" at the checkout. We'll let you know when your order is ready for collection.
Check your order online to see if it's been shipped and if there's a tracking code, if so that's your best place to start. If there's no tracking number you can contact us.
Our carriers don't currently offer same day deliveries.
Yes, we do, on orders over £100 ex VAT. See our delivery page for more details.
You probably have a product in your cart that's excluded from the offer, or your postcode is excluded. If you think there's something has gone wrong please contact us.
Our carriers don't currently offer timed delivery services.
Unfortunately not. Our transit times are estimates only and not guaranteed. However, if you've paid for a pre-noon delivery that arrived after midday please contact us.
Yes, to discuss this further please contact our team.
Our delivery costs are weight-based so heavy orders cost more to ship, surcharges also apply when shipping to some areas such as the Scottish Highlands or the Isle of Wight. Full details can be found on our delivery page.
Please fill out our returns form describing the issue and we'll be in contact.
Please fill out our returns form and we'll be in contact.
Within 14 days of receipt, fill out our returns form and we'll review your request. If we accept your request we'll provide you with return instructions.
You will need to return the goods to us, we're not liable for any return shipping costs. You can find our full terms & conditions here.
If this is the case please fill out our returns form and we'll be in contact. Cancellation is normally allowed subject to our standard 30% restocking fee.
Where we accept a return request on a non-faulty product we may charge a 30% restocking fee.
No problem, just request a new password.
You can update all of your details from your account dashboard.
We offer credit accounts with Besseges VTF for regular customers, contact our team for further details.
No, the website runs separately from the rest of our business and is strictly cash only. Contact Besseges directly to place an order on your credit account.