By email or telephone, see our contact page for full details.
We're open 8:00am - 17:00pm, Monday - Friday (excluding bank holidays).
Our warehouses are based in Ashton-under-Lyne, Lancashire.
Our VAT number is 508268734.
Our company number is 2265990.
Although we don't have a shop or showroom, we operate a trade counter service at our warehouse in Ashton-under-Lyne.
We can help with that! Get in contact with our team.
Unfortunately not, to keep our prices low we don't have external sales reps available to web customers.
We certainly are. Find out more on our quality management page.
Yes, for orders placed by email or telephone, we'll send you a WorldPay card payment link by email.
No, they can differ. You'll find our cheapest prices online. You can order by phone but prices may be higher than those here on our website.
Please contact us directly (telephone is usually the quickest) to request an amendment to your order. Once an order has been processed it cannot be changed.
Of course, there's a comments box at the checkout where you can add this.
You'll need to contact the person who placed the order. In line with The Data Protection Act 2018 (GDPR), we cannot discuss an order with anyone other than the account holder. We also only accept communications regarding orders from the email address or telephone number associated with the account holder.
Yes, we do. However, certain countries may be geo-blocked by our payment processor (WorldPay) in line with its own security policies or UK Government policy.
Unfortunately not, you'll need to order online or by telephone and pay by credit/debit card.
Unfortunately not, as an online store we don't accept or reply to requests to complete supplier questionnaires.
If you can't find what you're looking for, or the item you need is out of stock you can contact our team.
Yes, where available you can request this using the comments box at the checkout. However, we're unable to accept retrospective requests for certification.
These are codes generated by our internal system for customer-special (one-off) items, these aren't part of our standard range so you'll not find these on our website.
Most of our datasheets are online, if not you can always contact us for more details.
Unfortunately, we cannot supply CAD files in any format for our products.
In many cases, we can. Contact our team with your exact requirements to discuss this further.
Our prices change frequently, sometimes daily. The price you see on the day is the price you'll pay, we're unable to match previous prices.
We accept payment by credit and debit cards issued by Visa, MasterCard or JCB.
Yes, we have a minimum order value of £15.00 inc VAT.
For card payments, there's a limit of £5,000. For values above £5,000 we accept payment by bank transfer.
Only your card issuer can advise why a specific payment has not been authorised (declined). You should contact your bank or card issuer for support.
At this time we're not able to accept American Express.
At this time we don't accept payments via PayPal.
At this time we're unable to accept mobile payments. This includes Apple Pay, Google Pay and Samsung Pay among others.
A VAT invoice will be emailed to you automatically when your order is shipped, or for collection orders, once your order is ready to collect.
Yes, we accept payment by FPS (Faster Payments Service) for amounts over £5000. Anything below this can be paid for by credit or debit card.
Unfortunately not, all orders must be paid for in advance. If you don't complete payment, your order doesn't complete and never comes through to us!
Generally, we use UPS or DX for standard boxes or tube bundles and The Pallet Network or DSV for bulk items. If you're in our area we may use our delivery vehicles. We may also ship directly from the manufacturer.
Check your order history for a tracking number, if no tracking number is shown please contact us directly.
Some carriers will allow this, check the order tracking to see if this option is available. We cannot redirect a shipment on your behalf.
PODs can usually be obtained directly via the courier's delivery tracking page. Please note, after 6 months POD availability is not guaranteed.
Yes, select "Collection" at the checkout. We'll let you know when your order is ready for collection.
Check your order online to see if it's been shipped and if there's a tracking code, if so that's your best place to start. If there's no tracking number you can contact us.
Our carriers don't currently offer same-day deliveries.
Yes, we do, on most orders over £150 ex VAT. See our delivery page for more details.
This means our website has determined that your order is ineligible for our international shipping service, or we don't deliver to your country. See our delivery page for more details. Please do not select collection if you require delivery. If you're subsequently unable to collect, your order may be cancelled and subject to restocking charges!
You probably have a product in your cart that's excluded from the offer, or your postcode is excluded. If you think there's something has gone wrong please contact us.
Our pipework is only available for delivery within the UK mainland. You can try to arrange your own transport for lengths of tube but we would strongly advise trying to source this material domestically first.
Our carriers don't currently offer timed delivery services.
Unfortunately not. Our transit times are estimates only and not guaranteed. However, if you've paid for a pre-noon delivery that arrived after midday please contact us.
Yes, to discuss this further please contact our team.
Our delivery costs are weight-based so heavy orders cost more to deliver. Surcharges also apply when shipping to some areas such as the Scottish Highlands or the Isle of Wight. Full details can be found on our delivery page.
Please fill out our returns form describing the issue and we'll be in contact.
Please fill out our returns form and we'll be in contact.
Within 14 days of receipt, fill out our returns form and we'll review your request. If we accept your request we'll provide you with return instructions.
You will need to return the goods to us, we're not liable for any return shipping costs. You can find our full terms & conditions here.
If this is the case please fill out our returns form and we'll be in contact. Cancellation is normally allowed within 14 days subject to our standard 30% restocking fee.
We understand that international delivery can be expensive, please fill out our returns form and we'll be in contact. Cancellation is normally allowed subject to our standard 30% restocking fee.
Where we accept a return request on a non-faulty product we may charge a 30% restocking fee.
No problem, just request a new password.
You can update all of your details from your account dashboard.
We don't specifically disallow this. However, we do advise against using shared or "common" accounts or email addresses and recommend each user has a separate account registered to their own email address.
Unfortunately, we don't offer credit accounts for use on our website at this time.
Credit accounts held with Besseges aren't valid for use on our website.