Discounts & Special Offers – Terms & Conditions

General Special Offers

Offer Description: General special offers are promotional discounts displayed as strikethrough prices on selected products. These offers are available to all customers without the need for a discount code.
Availability: All special offers are available exclusively through our website and can be found on our Special Offers page. Offers may vary in duration and availability depending on stock levels.
Eligibility: Offers apply to all customers, including new and returning buyers, subject to product availability.
Pricing: The discounted price is clearly indicated alongside the original price with the original price shown as strikethrough. Prices include applicable taxes unless otherwise stated.
Combination with Other Offers: General special offers cannot be combined with any other discount codes, promotional offers, or special deals unless explicitly stated.
Validity: Special offers may vary in duration and format, including but not limited to monthly promotions, flash sales, seasonal offers, and limited-time discounts. The validity period for each offer will be communicated where possible but may not always be explicitly stated. We reserve the right to modify, extend, or withdraw any offer at any time without prior notice.
Stock and Availability: Offers are subject to stock availability. We reserve the right to limit quantities and to cancel or refuse orders if stock runs out or if we suspect any misuse of the offer.
Returns and Refunds: Returns and refunds for products purchased under special offers will be processed according to our standard returns policy, with any refund reflecting the discounted purchase price.
Fraud and Abuse: We reserve the right to cancel any order or refuse service if we believe there has been misuse, fraud, or abuse of the special offers.
General: By purchasing a product on special offer, customers agree to these terms and conditions as well as our general website terms and conditions and privacy policy.

Discount Code “TLV125”

Offer Description: The discount code TLV125 entitles the customer to receive a 12.5% discount on the purchase price of qualifying TLV process steam products.
Eligibility and Scope: This offer applies exclusively to TLV process steam products purchased through our official online store. Orders placed via phone, email, or other sales channels are not eligible.
Minimum Spend Requirement: To qualify for the discount, the total order value (before applying the discount and excluding delivery charges) must be at least £250.
Payment Terms: This discount is valid only on orders that are paid upfront in full at the time of purchase. Customers using credit accounts or deferred payment methods are not eligible for this discount.
Usage Limits: The discount code may be used multiple times by the same customer across separate orders during the validity period. However, the code must be entered manually at checkout each time to apply the discount.
Combination with Other Offers: This discount cannot be combined with any other promotional codes, special offers, or discounts. Only one discount code may be applied per order.
Validity Period: The code TLV125 is valid from the date of issue until 23:59 GMT on 31st December 2025. We reserve the right to modify, suspend, or terminate the offer at any time without prior notice.
Returns and Refunds: If a product purchased with this discount code is returned or exchanged, any refund issued will be based on the discounted purchase price. If the return causes the remaining order total to fall below the minimum spend threshold, the discount may be revoked or adjusted accordingly.
Fraud Prevention and Cancellation: We reserve the right to cancel or refuse any order where misuse, fraudulent activity, or abuse of the discount code is suspected. Any attempts to manipulate or exploit this offer may result in cancellation of orders and suspension of accounts.
General: By using this discount code, you agree to comply with these terms and conditions as well as our general website terms and conditions and privacy policy.

Discount Code “CHARITY”

Eligibility and Verification: This offer is available exclusively to registered charities in the UK. Verification of charitable status is conducted manually by our team before the discount code is activated for use. Only customers who have provided valid proof of charitable status will be granted access to use this code.
Minimum Spend Requirement: To qualify for the discount, the total order value (before applying the discount and excluding delivery charges) must be at least £100.
Usage Limits: The discount code may be used multiple times by verified charities, provided all other conditions are met.
Combination with Other Offers: This discount code cannot be combined with any other discount codes, special offers, or promotions. Only one discount code may be applied per order.
Payment Terms: The discount applies only to orders paid upfront in full at the time of purchase. Orders on credit or deferred payment terms are not eligible.
Validity Period: The discount code may be used multiple times by the same customer across separate orders during the validity period. However, the code must be entered manually at checkout each time to apply the discount.
Returns and Refunds: If products purchased using this discount code are returned or exchanged, any refund issued will be based on the discounted purchase price. If a return causes the remaining order total to fall below the minimum spend threshold, the discount may be revoked or adjusted accordingly.
Fraud Prevention and Cancellation: We reserve the right to refuse, cancel, or withdraw the discount code from any customer if fraudulent activity, misuse, or failure to provide valid charitable status is suspected or identified.
General: By using this discount code, verified charities agree to comply with these terms and conditions as well as our general website terms and conditions and privacy policy.

Returning Customer Discount Codes

Offer Description: The discount code provided entitles the customer to receive a 10% discount on the full purchase price of any products available on our online store. Delivery charges are excluded from the discount.
Eligibility and Scope: This offer is exclusively available to returning customers and applies to eligible, full priced products purchased through our official online store. Orders placed via phone, email, or other sales channels are not eligible.
Minimum Spend Requirement: There is no minimum order value required to qualify for this discount.
Payment Terms: This discount is valid only on orders that are paid in full at the time of purchase. Customers using credit accounts or deferred payment terms are not eligible.
Usage Limits: Each discount code is unique and valid for a single use per customer. The code must be entered manually at checkout to apply the discount.
Code Issuance and Validity: Discount codes are issued by our automated systems via email and are valid for a minimum of 28 days from the date the email is sent. Codes are non-transferable, may change regularly, and are intended for use only by the recipient.
Combination with Other Offers: This discount cannot be combined with any other promotional codes, special offers, or discounts. Only one discount code may be applied per order.
Returns and Refunds: If a product purchased using this discount code is returned or exchanged, any refund will be based on the discounted product price. Delivery charges are non-refundable unless otherwise required by law.
Fraud Prevention and Cancellation: We reserve the right to cancel or refuse any order where misuse, fraudulent activity, or abuse of the discount code is suspected. Attempts to manipulate or exploit this offer may result in order cancellation and/or account suspension.
General: Use of this discount code constitutes acceptance of these offer terms and our general website terms and conditions and privacy policy.

Free Delivery Offer

Validity: This offer is available from 1st July to 31st July 2025 inclusive. Orders placed outside this period will not qualify.
Online orders only: This offer applies exclusively to orders placed via our website. Orders placed by phone, email, or in person are not eligible.
Economy delivery only: Free delivery is available on our standard economy service. Customers wishing to use express or timed services may still do so at the usual cost.
Weight limit: Orders exceeding a total packed weight of 20kg are excluded from this offer.
Exclusions apply: Certain products, delivery locations (including but not limited to remote or offshore destinations), and order types may be excluded at our discretion. This includes items that require special delivery handling, palletised delivery or are classed as hazardous goods. Products which are excluded from this offer will state that they are excluded on the product listing.
Collection remains available: Customers may still choose to collect their order from our trade counter as an alternative to delivery.
Usage Limits: This offer may be used multiple times per customer during the promotional period, provided each order meets all eligibility criteria. We reserve the right to limit usage where necessary to prevent misuse.
Offer availability: We reserve the right to withdraw, amend, or suspend this offer at any time without prior notice.
Non-transferable: This offer is non-transferable and has no cash value. It cannot be used in conjunction with any other promotional offers unless stated otherwise.
Incorrect selection: If the free delivery option is selected in error on an ineligible order, we reserve the right to contact you to arrange payment for delivery or to cancel the order.
Fraud Prevention and Cancellation: We reserve the right to cancel or refuse any order where misuse, fraudulent activity, or abuse of the offer is suspected. Attempts to manipulate or exploit this offer may result in order cancellation and/or account suspension.
General: Use of this offer constitutes acceptance of these offer terms and our general website terms and conditions and privacy policy.

All special offers and discount codes are provided at our sole discretion. We reserve the right to refuse, cancel, or withdraw any offer or discount at any time, and to not honour any discount where we have reasonable grounds to do so, including but not limited to errors, suspected abuse, misuse, or fraudulent activity.

We strive to keep this page accurate and up to date, but we cannot guarantee that all information is free from errors or omissions. Offers and details are subject to change without notice.