Regretfully, as of today, we’ve had to introduce a small minimum order value to our website.
For now, I’ve set this amount at £15.00, though shipping costs and VAT also count towards this figure. By the time everything's been totalled up; if you’re having the items delivered that’s still less than £5.00 you’d have to spend on goods. So we’re not exactly breaking the bank with this change!
Looking back through the orders we’ve processed so far in 2019 this change will only impact the smallest 2% of orders we receive, so most of you will never even notice it.
Nobody likes being forced to spend over a certain amount, so why have we implemented this? Put simply, it’s just not viable for us to process a £10 order, by the time our sales team has processed it, the warehouse has picked and packed it and we’ve booked it on to the couriers delivery system, we’ve made a loss. Ohh yeah, and then the taxman wants his cut as well!
It goes without saying that selling at a loss isn’t a sustainable business model so we’ve ultimately had to put a stop to it. I will, of course, be keeping an eye on this change to evaluate any impact it has on our customer base. If you have any concerns or queries please feel free to contact our sales team directly.
Rob - Webmaster
Disclaimer: Information correct at the time of publishing (November 2019) but is subject to change. E&OE.