The Company aims to always provide high-quality Goods that are fault free and undamaged. On occasion, however, goods may need to be returned. When return requests are accepted by The Company, said Returns are governed by these Terms and Conditions.
16.1. If the Purchaser receives Goods that do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to initiate a return request. The Company is not responsible for paying shipment costs. If The Company accepts the return request, The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods.
16.2. If any Goods purchased have faults when they are delivered, the Purchaser should contact The Company within 28 working days to initiate a return request. The Company is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
16.3. If any Goods develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty.
16.4. If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to The Company within 10 working days to initiate a return request. The Company is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
16.5. If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to The Company within 14 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of The Company. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason. The Company reserves the right to charge a restocking fee of up to 30% if Goods are returned for this reason. The Company reserves the right to charge additional fees to cover any costs it incurs in processing returns. The Company will not refund any shipping fee taken to transport of Goods to the Purchaser. The Company will not accept returns for any bespoke Goods, including but not limited to Goods that have been customised as per Customer requirements or manufactured/assembled to order.
16.6. If the Purchaser wishes to return Goods to The Company for any of the above reasons, please use the returns form to make the appropriate arrangements.
16.7. Delivery to some locations is priced on application, if the Purchaser wishes to cancel the order after Company has informed the Purchaser of the delivery cost, a cancellation fee of 30% will be applied.
16.8. The Company reserves the right to recover from the Purchaser any additional costs it may incur if during the first or any subsequent attempt made by the Carrier to deliver the Goods, the Purchaser fails to take delivery, or the Carrier is forced to return the Goods to the Company. Should the purchaser opt to cancel the order post the Goods being returned to the Company as undelivered, in addition to recovering its additional costs, the Company reserves the right to impose a restocking fee not exceeding 30% of the total order value.
16.9. The Company reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors that may be taken into account in the exercise of this discretion include, but are not limited to:
16.9.1. Any use or enjoyment that you may have already had out of the Goods;
16.9.2. Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
16.9.3. The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
16.9.4. Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
b) Such discretion to be exercised only within the confines of the law.